Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items returned after the 14-day return period are not eligible for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (Order Number and Customer Information). 

To start a return, you can contact us at signaturedanceweargso@gmail.com. If your return is accepted, we’ll send you the shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting approval run the risk of a return not being accepted.

Mail your returns to:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like undergarments (unless in original unopened packaging), hosiery tights, custom products (such as special orders or personalized items), and personal care goods (such as beauty and hair products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items, clearance or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Items being exchanged must be received prior to shipping out the replacement item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.